For returns or exchanges please email firstname.lastname@example.org and please give your name and possibly and order number or description of your order. Please include what questions or concerns, you have about it. Pictures would be appreciated so we can understand and dictate the issue for our own knowledge in the future.
Considering how small our business is now, there is no need to return certain items and because we work with many other manufacturers, and there is no need for them to receive the item back. If you are unhappy or if there was an issue with items in your order, we will send out of the same item at no additional charge. If you decide to not want another item and prefer a refund we will refund you.
Exchanges will only be valid on items we have inventory for physically, and are described as “handmade” or “screen printed by creator Angela.” Items MUST BE UNWORN, and UNWASHED, as in you may have tried items on and realized they weren’t what you expected, nothing more. If you are unsure what items may qualify please email or DM us on any social media account, (@Vixayart) and we will be happy to set something up. If there is inventory STILL IN STOCK, we can send an exchange, or we can send a different item in place of it (either from our manufacturer or our own handmade inventory) at the same price or a few dollar less than the item cost. YOU MUST RETURN items first and once we receive it back in our possession we will send the exchanged item out in regular standard shipping, at no charge to you.
FOR RETURNS LABELS you can create one yourself or we can email you a prepaid one.
IF NO INVENTORY in stock we are unable to send out that item, and be happy to send out a different one with an equivalent price. Since many items are handmade we are unable to restock on inventory immediately, and we can send another one.
We are unable to process refunds or exchanges over 30 days from when you have received items. Prepaid return labels are included in packaging, if not you may send an email for items that are “handmade” and we’ll send you one.
Thanks for your support. I love you guys!